Questions,answered.

You tell us where, when, who is travelling and roughly what you'd like to spend. A travel designer calls you, then sends a private proposal. We refine it together until it is right, and only then confirm bookings.

No. Our journeys are starting points. Every trip is planned around your dates, pace, hotels and budget.

Three to six months for most international trips; six to nine months for peak periods such as summer school holidays, Diwali, Christmas, or Japan's cherry blossom season.

[confirm] Many clients receive their first proposal at no charge. Our team will explain any planning fee before work begins.

[confirm] Your proposal sets out a payment schedule — typically a deposit to secure flights and hotels, with the balance due before departure. You receive invoices for every payment.

Yes, for all bookings, including consolidated invoices for corporate clients.

Yes — economy to first class, on the airlines that suit your route, or we can plan around flights you've already booked.

Yes. We prepare a document checklist for each traveller, make sure your itinerary supports the application, and help schedule appointments. Visa decisions are always made by the embassy or consulate.

We strongly recommend it for every international trip, and it is required for some visas such as Schengen. We can arrange suitable cover.

Your travel designer, or our support line, which is available around the clock while you are travelling.

Yes. Tell us once and we pass your requirements to every hotel, guide and restaurant on the journey.

Usually, yes. Some changes are free; others depend on hotel and airline rules. We'll always tell you the cost before making a change.

[confirm] Cancellation terms depend on the suppliers in your journey and are shown in your proposal before you pay. See our cancellation policy for details.